Refund Policy
This refund policy applies to purchases of The Refactor online course, sold by The Still Architect (operated by Dihan Pool, sole trader, Australia).
Contact: thestillarchitect@gmail.com
1. Our 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on The Refactor.
If you are not satisfied with the course for any reason, email us at thestillarchitect@gmail.com within 30 days of your purchase date and we will issue a full refund.
- No justification required. You do not need to explain why.
- No forms. Just send an email.
- Full refund. You will receive 100% of the purchase price back.
We mean this. If The Refactor doesn't change how you operate, you should get your money back.
2. How the Refund Process Works
| Step | What happens | Timeframe |
|---|---|---|
| 1. You email us | Send an email to thestillarchitect@gmail.com requesting a refund. Include the email address used for your purchase. | Within 30 days of purchase |
| 2. We acknowledge your request | We reply confirming receipt of your refund request. | Within 2 business days |
| 3. We process the refund | We initiate the refund through Stripe (our payment processor). | Within 5 business days of acknowledgement |
| 4. Funds returned to you | Stripe processes the refund to your original payment method. | 5-10 business days after processing (timeframe depends on your bank or card issuer) |
| 5. Course access revoked | Your access to The Refactor on Thinkific is removed. | At the time the refund is processed |
Total estimated time from request to funds received: 7-17 business days.
3. What Happens to Your Course Access
When a refund is processed:
- Your enrolment in The Refactor on Thinkific will be revoked
- You will no longer have access to the video lessons, prompts, or course materials
- Any completion certificate issued will be invalidated
- Any personalised outputs you generated using the prompts (your Biological Blueprint, calendars, scorecards, etc.) remain yours - we have no access to those and cannot revoke them
4. Your Rights Under Australian Consumer Law
This voluntary 30-day guarantee operates in addition to your statutory rights under the Australian Consumer Law (ACL), which is Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Under the ACL, goods and services come with consumer guarantees that cannot be excluded by contract (section 64). The Refactor is primarily a supply of services (access to online course content delivered via streaming). The following guarantees apply:
Service guarantees:
- Services will be provided with due care and skill (section 60)
- Services will be reasonably fit for any disclosed purpose (section 61)
Goods guarantees (which may also apply to digital content elements):
- Goods will be of acceptable quality (section 54)
- Goods will match their description (section 56)
If a consumer guarantee is not met
Major failure (section 260 for goods, section 268 for services):
A failure is "major" if a reasonable consumer would not have purchased the product or service had they known about the problem, or if the product is substantially unfit for its common purpose and cannot easily be fixed, or if the product is unsafe.
If there is a major failure, you are entitled to:
- Cancel the service and obtain a refund, or
- Reject the goods and obtain a refund
Minor failure:
If the failure is not major, we may choose to:
- Re-supply the service, or
- Remedy the defect within a reasonable time
Important
- Your rights under the ACL are not limited by our 30-day voluntary guarantee. If a consumer guarantee is not met, your ACL rights apply regardless of when the failure is identified.
- These rights apply to consumers as defined under the ACL (individuals acquiring goods or services for personal, domestic, or household use, or where the price does not exceed $100,000).
- Nothing in our Terms of Service or this Refund Policy limits or excludes these statutory rights.
5. Refunds for Customers Outside Australia
If you are located outside Australia:
- Our 30-day money-back guarantee applies to all customers worldwide, regardless of location.
- You may also have additional consumer protection rights under the laws of your own country. This policy does not limit any rights you have under your local consumer protection laws that cannot be excluded by contract.
- For customers in the European Union: you may have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU). However, Article 16(m) of that Directive provides that the right of withdrawal does not apply to digital content delivered online once performance has begun with your prior express consent and acknowledgement that you lose the right of withdrawal. By accessing the course content, you consent to the digital content being delivered immediately and acknowledge the loss of withdrawal rights. Our 30-day voluntary guarantee provides broader protection than the 14-day statutory withdrawal period.
- For customers in the United Kingdom: similar rights exist under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our 30-day voluntary guarantee exceeds the 14-day statutory cancellation period.
6. Scope and Limitations
This refund policy does not cover:
- Requests made after 30 days from purchase (unless you are exercising your statutory rights under the ACL or applicable local consumer protection law in respect of a failure to meet a consumer guarantee)
- Requests from someone other than the original purchaser - refunds are issued to the person who made the payment
Refunds are processed in the same currency as the original payment, to the original payment method.
A note on chargebacks
If you have an issue with your purchase, please contact us first so we can resolve it quickly. We're committed to resolving any issue directly and promptly. Chargebacks initiated without contacting us first incur fees that are ultimately borne by small businesses. We'd rather work with you to find a solution.
7. Governing Law
This refund policy is governed by the laws of New South Wales, Australia. Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country of residence.
8. Contact
To request a refund or ask questions about this policy:
Dihan Pool
The Still Architect
Email: thestillarchitect@gmail.com
For consumer rights information:
- Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Phone: 1300 302 502 - Your state or territory fair trading office (for Australian residents)
Find your local office: accc.gov.au/contact-us/other-helpful-agencies